Terms & conditions

Delivery conditions

These delivery conditions apply for dispatch worldwide.The Poweriser® will be delivered by parcel post direct to your door. We bear the transport risk as far as your door. If the goods are damaged in transit, we may provide free replacement. Orders placed over the Internet before noon ET will typically ship out same business day.  We reserve the right to make changes with regard to the external appearance.

Important note!!! Due to patent reasons this product is shipped worldwide excepting France, Spain, Italy, Germany and Great Britain. To buy the goods in these countries please contact the local & licensed Poweriser distributors there.

Returns

If you return the goods within 14 days of receipt we will refund you minus shipping costs with the following restriction:

The right of return does not cover used (open box) or damaged goods.

1. Guarantee

We guarantee that the products supplied are free of faults. If faulty goods are delivered, despite our quality assurance system, we will rectify the fault immediately. We guarantee this up to two years following the date of purchase. 

2. Warranty

The warranty comes into effect in any components demonstrate manufacturing faults. Manufacturing faults are faults which impair the safety and function of the Poweriser®.
Normal wear and tear is not covered by the warranty.

3. Replacement parts

Replacement parts are excluded from the guarantee. These include:

• the springs
• the soles (tread surface)
• the bearing bushes
• the rubber feet

Note: the replacement parts all become worn during use.

4. Reporting guarantee claims

Manufacturing faults must be reported to us within the guarantee period. The report must be made in such a way as to allow us to check its accuracy (i.e. in writing and with photos or return of the faulty article).

5. Acceptance of the report

The claim will be accepted under the guarantee, if after checking the report, a guarantee case exists in the sense of Articles 2 to 4.

6. Performance

If the guarantee claim is accepted, we will rectify the fault free of charge. We will also pay the dispatch costs incurred.